Technology support for PharmD student pharmacists
Join the Student Technology & Assistant Resources (STAR) Team
Class of 2026 - see new opportunities below!
Are you a PharmD student pharmacist and great with technology? We’d love for you to join the STAR team! We are currently recruiting for student work-study employees.
Our technologist program utilizes Federal Work-Study (FWS) Program funds and works closely with the UCSF Student Financial Aid Office for hiring and on-boarding.
Amy Xiao
Process
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Step 1 |
Review job posting below, complete the application form and interview with current student technologists. STAR Application (Applications due by Wed, April 3, 2022 at 11:59 PM) Review work-study program hiring procedures in detail--make sure you have been awarded money for work study. |
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Step 2 |
Complete employment paperwork with Financial Aid work-study coordinator (Elliot Yau) |
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Step 3 |
Complete on-boarding with Financial Aid work-study coordinator (Elliot Yau) and review resource page for student employees. |
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Step 4 |
Kickoff work by meeting with Student Helpdesk team and trainings from OEIS and ETS. |
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Step 5 |
Complete biweekly timesheets and meet regularly with your STAR team and staff supervisor (Alexa Tan). |
Job Posting
Title: Student Technologist - STAR Student
# of Positions: 3-4 (Class of 2026 only)
Description:
We are looking for Student Technologists to join the Office of Education and Instructional Services (OEIS). In this position, you will be a member of the Student Technology Assistant Resources (STAR) program. As a STAR student, you will attend your regularly scheduled classes and provide in-class technology assistance to faculty as needed. You will provide technical support to fellow student pharmacists and faculty, which includes fielding technical questions, publishing technical guides, and providing hands-on technical support.
Responsibilities Include:
- Attend lectures and actively assist instructors with in-room technology, connecting devices, projecting slides/videos, connecting to Zoom, etc. Escalate in-room issues as needed to Educational Technology Services (ETS) and OEIS.
- Establish technology requirements and easy-to-understand instructional guides for incoming classes during P1 Orientation.
- Troubleshoot student technology issues, set up new devices, and provide software installation support.
- Support the STEP program and serve as their technical liaison (e.g., build Ilios schedules, upload recordings to Mediasite, etc.)
- Attend relevant technology trainings held by OEIS and ETS to learn about classroom software and equipment.
- Provide consultations to faculty on the use of in-classroom technology and active learning tools.
- Assist with physical classroom operations such as room setup for events (e.g. a panel session that requires specific table/seating configuration).
- Create and update technology resources and guides online on the website.
- Monitor, respond, and/or triage the STAR email and ticketing system. Escalate issues as needed to OEIS supervisor.
- Communicate with students regarding larger-scale technology issues, campus changes, and major OS releases.
Qualifications:
- Excellent collaborative, communication, and customer engagement skills.
- Proven organization, problem-solving, and analytical experience.
- Excellent at balancing academics and other extracurriculars.
- Strong technical troubleshooting skills or willingness to learn and develop these skills.
- Ability to design and implement new processes and facilitate user adoption.
- Demonstrated knowledge of technical ability and/or willingness to learn about a wide range of A/V, hardware, software, and mobile platforms.
- Knowledge of different operating systems: Microsoft Windows and macOS. Broad understanding of iOS and Android.
Employment Type: Federal Work-Study
Employment Term: 1 academic year. We encourage you to renew yearly during your tenure at UCSF.
Schedule: Employees can work an a maximum of 20 hours/week.
Pay Rate: $30/hour
Location: Parnassus (and remote support for Zoom sessions)