Join the Student Technology & Assistant Resources (STAR) Team

Hiring period closed. New opportunities for Class of 2027 forthcoming!

Are you a PharmD student pharmacist and great with technology? We’d love for you to join the STAR team! We are currently recruiting for student work-study employees.

Our technologist program utilizes Federal Work-Study (FWS) Program funds and works closely with the UCSF Student Financial Aid Office for hiring and on-boarding.

Amy Xiao

Process

Job posting

Description

We are looking for Student Technologists to join the Integrated Core Team (ICT). In this position, you will be a member of the Student Technology Assistant Resources (STAR) program. As a STAR student, you will attend your regularly scheduled classes and provide in-class technology assistance to faculty as needed. You will provide technical support to fellow student pharmacists and faculty, which includes fielding technical questions, publishing technical guides, and providing hands-on technical support.

Responsibilities include

• Attend lectures and actively assist instructors with in-room technology, connecting devices, projecting slides/videos, connecting to Zoom, etc. Escalate in-room issues as needed to Educational Technology Services (ETS) and ICT.
• Establish technology requirements and easy-to-understand instructional guides for incoming classes during P1 Orientation.
• Troubleshoot student technology issues, set up new devices, and provide software installation support.
• Support the STEP program and serve as their technical liaison (e.g., build Ilios schedules, upload recordings to Mediasite, etc.)
• Attend relevant technology trainings held by ICT and ETS to learn about classroom software and equipment.
• Provide consultations to faculty on the use of in-classroom technology and active learning tools.
• Assist with physical classroom operations such as room setup for events (e.g. a panel session that requires specific table/seating configuration).
• Create and update technology resources and guides online on the website.
• Monitor, respond, and/or triage the STAR email and ticketing system. Escalate issues as needed to ICT supervisor.
• Communicate with students regarding larger-scale technology issues, campus changes, and major OS releases.

Qualifications

• Excellent collaborative, communication, and customer engagement skills.
• Proven organization, problem-solving, and analytical experience.
• Excellent at balancing academics and other extracurriculars.
• Strong technical troubleshooting skills or willingness to learn and develop these skills.
• Ability to design and implement new processes and facilitate user adoption.
• Demonstrated knowledge of technical ability and/or willingness to learn about a wide range of A/V, hardware, software, and mobile platforms.
• Knowledge of different operating systems: Microsoft Windows and macOS. Broad understanding of iOS and Android.