UCSF

Join the Student Helpdesk

Class of 2025 - new opportunities coming soon!  

Are you a PharmD student pharmacist and great with technology? We’d love for you to join the Student Helpdesk team! We are currently recruiting for Student Technologists.

Our technologist program utilizes Federal Work-Study (FWS) Program funds and works closely with the UCSF Student Financial Aid Office for hiring and on-boarding.

Process

Step 1

Review job posting below, complete the application form and interview with current student technologists.

Student Technologist Application (2022 application dates coming soon)

Review work-study program hiring procedures in detail--make sure you have been awarded money for work study.

Student Financial Aid: Work-Study Program

Step 2

Complete employment paperwork with OEIS.

Step 3

Complete on-boarding with Financial Aid work-study coordinator and review resource page for student employees.

Student Financial Aid: Work-Study Employees

Step 4

Kickoff work by meeting with Student Helpdesk team and trainings from OEIS and ETS.

Step 5

Complete biweekly timesheets and meet regularly with Student Helpdesk team and OEIS staff.

Job Posting

Title: Student Technologist - STAR & SHD

# of Positions: 2 (Class of 2024 only)

Description:

We are looking for Student Technologists to join the Office of Education and Instructional Services (OEIS). In this position, you will be a member of the Student Technology Assistant Resources (STAR) program and a member of the Student Helpdesk (SHD) team. As a STAR, you will attend your regularly scheduled classes and provide in-class technology assistance to faculty as needed. As an SHD team member, you will provide technical support to fellow student pharmacists, which includes fielding questions, publishing guides, and providing hands-on support.

Responsibilities Include:

  • Attend required course sessions and actively assist instructors with in-room technology, connecting devices, playing videos, setting up Poll Everywhere, etc. Escalate in-room issues as needed to Educational Technology Services (ETS).
  • Facilitate loaner-device checkout and delivery to instructors.
  • Provide consultations to faculty on the use of in-classroom technology and active learning tools.
  • Assist with classroom operations: room setup, signage, collection of attendance.
  • Create and update technology resources and guides.
  • Monitor and respond to SHD email and ticketing system.
  • Communicate with students regarding larger-scale technology issues, campus changes, and major OS releases.
  • Troubleshoot student technology issues, set up new devices, and provide software installation support. Escalate student technology issues as needed to OEIS.
  • Manage computers and printers in the student lounge, including replacing toner and replenishing paper.
  • Working with other Student Technologists to distribute workload and find coverage as needed.

Qualifications:

  • Excellent collaborative, communication, and customer engagement skills.
  • Proven organization, problem-solving, and analytical experience.
  • Strong technical troubleshooting skills.
  • Ability to design and implement new processes and facilitate user adoption.
  • Proficiency in Microsoft Excel and/or Smartsheet.
  • Demonstrated knowledge of technical ability across a wide range of A/V, hardware, software, and mobile platforms.
  • In-depth knowledge of Microsoft Windows and macOS. Broad understanding of iOS and Android.

Employment Type: Federal Work-Study

Employment Term: 1 academic year. We encourage you to renew yearly during your tenure at UCSF.

Schedule: 4 hours/week by default for in-class STAR support and responding to SHD tickets, employees can work an additional 6 hours/week on completing OEIS requests/projects and providing additional support during high-volumes times.

Pay Rate: $20/hour

Location: Parnassus