UCSF

FAQs

Examplify 

What is Examplify?

Examplify = software used to take exams

  • ExamID = tool used for photo verification
  • ExamMonitor = tool used to record audio/video

The School of Pharmacy requires students to take exams on their laptops using Examplify. Examplify provides a secure testing environment which locks out all other applications and access to the internet. Students are not able to access anything other than the exam while it's in session.

How do I reset or change my Examplify password?

Visit the ExamSoft Login Page using Chrome or Firefox, then:

Log in with your Examplify credentials (Student ID and UCSF password). If you forgot your Student ID or password, select "Lost Student ID or Password?" and follow the instructions to reset/change your password. 

reset password

If you need help with these steps, contact us.

When do I need to download my exam?

It is highly recommended that you download your actual exam file prior to the exam day to save yourself time. Remember you will only need a stable internet connection in order to download and upload the exam. An internet connection is not needed during the exam.

Students will receive an email notification with the exam password which will be sent out ~15 mins before the start of the exam.

How many days before will we receive the exam to download?

Exams will be posted for student download a day before the exam. You will receive an email notification when the exam is ready for download. If an exam is on Monday, the exam will be posted the prior Friday so you have time to download the exam during the weekend. 

Once we download the exam, are we able to access the exam or will it only be accessible once we obtain and input the password?

Once you download the exam, you will only be able to access and take the exam once the password is provided to you by OEIS. This password will be emailed to the class ~15 mins before the start of the exam (e.g. if the exam starts at 9:10am, you will receive a CLE announcement with the password ~8:55am). You can begin your exam once you receive the password. Note: The password is case-sensitive so make sure to input the password exactly as shown.

exam password
On the exam day, I can’t seem to open my exam. I receive an error when I try entering the provided password. What should I do?

The exam file did not download correctly or has been otherwise corrupted.

Submit an OEIS Exam Help Request immediately so we can assist you promptly. 

Will you have to take a picture ID per every exam?

Yes, you will need to take a photo ID for every remote-proctored exam.

It is suggested that antivirus software should be disabled before taking an exam. Does this include Symantec (SEP) software?

Symantec (SEP) should not be affected. The disabling anti-virus step is only applicable if your device is running any other anti-virus programs such as; Avast, AVG Antivirus, Bit Defender, McAfee Antivirus 2014-2016, Kaspersky Antivirus & Internet Security 2015-2016, Norton Antivirus, Sophos Antivirus, Trend Micro Anti-Virus Anti-Spyware, WebRoot Secure Anywhere Antivirus Protection 2015-2016, Windows Defender (Windows 10), Zone Alarm.

If you were able to complete the mock exam without being prompted to disable your anti-virus, this indicates that you have already met all your requirements and will not to take further action.

I am wondering how I can undo highlighter mode?

Once selected, the highlighter tool remains active throughout the entire exam. To unhighlight text, you can select the “white” highlighter color and select the text you wish to “unhighlight” to remove any color.

highlighter mode
When using the calculator, is it okay to put down numbers in our answer box exactly as it appears on the calculator?

For calculation questions, instructions on how you should format your answer will be provided in the question.

Some examples:

  • Round to two decimal places: e.g. 5.01
  • No trailing zeroes: e.g. 100

Note: You will be able to use your own hand-held scientific calculator during the exam.

Can the calculated answer on the calculator be copy and pasted onto the test form?

Yes. Examplify allows answers to be copy and pasted from the calculator to the essay text field on the exam.

I would like additional clarification on calculator controls.

See the table below.

calculator controls
If I set an alarm, will there be a pop up to tell me when the time has elapsed?

Yes. When you set an alarm, you will see a prompt that will pop up and remind when that time has elapsed. Note: Please know that when the alarm goes off, no sound will be made. Rather, a notification banner will appear at the top of your screen to let you that the time you set has reached its end. You can then dismiss the alarm.

timer alarm
What is the hide exam feature under the exam controls tab?

The “Hide Exam” button allows you to hide/block your Examplify window during an exam (i.e. during a restroom break). This is mainly applicable to in-person exams (e.g. multiple students in one room taking an exam). This feature is not frequently used for remote exams.

hide exam
Additional clarification on some of the different types of questions that may appear on an exam.

There are five different types of questions you may see on an exam: multiple-choice (with either one answer or multiple answers, T/F, FITB/Matching/Dropdown select, essay, and hotspot.

Is it possible to drag the numbers/options, or do we have to re-type them on the blanks below?

This is an example of a matching/fill-in-the-blank question. You will need to type the numbers (steps) in the blanks below the question.

fill in the blank question
Is flagging a question for our own use/purposes or will this notify the instructor that we are having difficulty understanding the question?

Flagging a question is only for your own tracking purposes. Instructors will not be able to see what questions you have flagged during an exam.

flags
Are we allowed to zoom in manually using our laptop controls/shortcuts or are we only allowed to use the zoom in/out controls on Examplify?

Only Examplify controls can be used. For exam PDF attachments, you can only use the magnifying icon to zoom in/out which is located on the PDF menu bar. To make the text in a question stem smaller or larger, use the “Adjust Text Size” controls under Tool Kit >> Tools.

Will there be any scenarios in which we are allowed to physically write down our notes? Or are we limited to only the notepad on Examplify. Is there a limit to the amount of scratch paper that I can provide myself if it’s allowed?

Yes, you are allowed to use scratch paper during your exam. Notepad on Examplify is also available electronically. Note #1: There is no limit on the amount of scratch paper you can use if allowed. Note #2: Students will need to dispose/delete their scratch paper securely and appropriately after each exam.

Asking questions on the exam: 1) Are we allowed to ask the TA/professor questions during the exam, ex: if a question needs more clarification? 2) If we are allowed to ask questions during the exam, how do we ask them on Examplify?

1) Currently, students will not be able to ask any content-related questions during the exam as there is no available chat feature in Examplify. Since all exams are pre-programmed as secure, the internet and all other apps are disabled for the entire duration of the exam.

2) If allowed by the Course Director(s), a question feedback option may be enabled in Examplify (it would appear as a toggle button under Notepad) which would allow students to input any “ambiguities” for the instructors to consider post-exam.

Is talking to myself prohibited during an exam?

While talking to yourself during an exam is not prohibited, please note that all audio will be recorded and reviewed by ExamMonitor to ensure academic integrity.

If you experience any audio/video interruptions during your exam (e.g. bathroom break, background noise, or there was a person who walked in your background), then you will need to self-report this and complete the post-exam interruption webform below within ONE HOUR after submitting your exam. This is critical to ensure that all audio/video interruptions are documented and align with the recorded videos in the Examplify backend.

I would like additional clarification on what to do if there are technical difficulties and who to contact before, during, and after an exam.

If you experience technical difficulties...

  • Before/During an Exam: use the OEIS Exam Support Request Form (and make sure to include a reachable phone number). OEIS will reach out and call you within a few mins to assist in troubleshooting.
    • Examples: laptop freezes, question takes too long to load, you weren’t asked to verify your photo ID, exam file is not uploading, etc.
  • After an Exam (to self-report exam interruptions): use Post-Exam Interruption Form
    • Examples: background noise, bathroom breaks, talking to yourself, etc.

Ilios Calendar

What is the Ilios Calendar?

The Ilios Calendar is a curriculum management system that includes your day-to-day course schedule and all course materials, such as lecture slides and assignments.

ilios
What are the different views in Ilios? 
  • “Week at a Glance” view -- see all sessions for that week in chronological order.
  • “Calendar” view -- see a color-coded block calendar overview of your courses by day, week, or month.
  • “Activities” view -- see all the sessions that will occur in the next 60 days in chronological order.
  • “Materials” view -- see all learning materials for the next 60 days in chronological order.
My new classes for the quarter are appearing on Ilios but not on my synced calendar.

Occasionally you may need to resync your calendar with a new iCal link from Ilios:

  1. Log in to MyAccess.
  2. Visit curriculum.ucsf.edu and select the Calendar tab located near the top of the window.
  3. Ensure the toggle switch is set to My Schedule
  4. Select the RSS feed button:
    Ilios Link Button

    A calendar subscription link appears below the icon.
  5. Copy this link to set up a new subscription on your Outlook, Apple, or Google calendar.
What does the red exclamation point (!) mean next to a class entry?

There has been a recent update to the entry. Check the course entry to be sure you have the most current version of course documents like lecture slides or the class syllabus.

Will other events, such as optional seminars, appear on my Ilios Calendar? Can I edit my Ilios Calendar?

No, optional seminars or other extracurricular events will not appear on your calendar. Only official course calendar items will appear. These cannot be edited.  No, you cannot add your own personal events to your Ilios Calendar.  If you have synced your Ilios Calendar to a third party app, you can manually add your own personal events to that third party calendar app and view the synced Ilios Calendar at the same time.

When will course calendars be published? Will courses appear automatically or will I have to manually enroll?

Course calendars will be published about a month in advance before the start date of a given course. Courses will appear automatically. You will not need to manually enroll. Note #1: Changes to session times may still occur even after a calendar has been published so check your calendar regularly and keep a look out for announcements. Schedule changes are dependent on Course Director discretion.

Do we have to log into Ilios every time with Duo or will the calendar be updated with the changes even without us logging in?

You will only be prompted to log into Ilios via Duo if you are NOT on the UCSF network. Once you are logged in with Duo, you may be prompted to repeat Duo authentication in a few hours (depends on the application you are using). The calendar will continue to be updated with changes even if you are not logged in.  Note #1: If you are connected to VPN (Pulse Secure), you will only be prompted to authenticate via Duo once. As long as you are continuously connected to VPN, you will not be prompted to log in with Duo for subsequent attempts.

Is there a built-in notification feature for when an item is due or an exam is coming up? Will we receive email notifications when the schedule has been published? 

Currently, there is no notification feature in Ilios. An announcement will be sent out to students when a schedule has been published or an exam is coming up. Keep track of important deadlines using views like Week at Glance or Activities.  If you sync your calendar, you may choose to add your own personal notifications to your third party app.

When will the Zoom links be posted? Who can I reach out to if the Zoom link or meeting password is not working at the moment of the lecture?

Zoom links will be posted on the Ilios Calendar a few days before each session. If a Zoom link or meeting password is not working, submit a help request via the OEIS P1 Student Help Request Form (link is under "Course Learning Materials" on Ilios) and a staff member will address the issue promptly. Note #1: If there are any Zoom issues that may affect the entire class, an announcement will be posted to provide students with status updates. 

Will all course assignments/deadlines and course materials automatically appear on the Ilios Calendar? What about other changes? When will these updates appear on my synced calendar?

Yes. Course assignments (deadlines) and class materials will appear automatically on your Ilios calendar. If you are using a third party calendar app, clicking on a given session will redirect you to the browser version of the Ilios Calendar, where you can then download any session-specific learning materials.  Note #1: For third party calendar apps, it may take ~3-4 hours for the calendar to re-sync and display any recent changes, such as new deadlines or updated session times. For any critical updates, an announcement will be sent. Note #2: The browser version of your Ilios calendar immediately reflects any changes and will always display the most up-to-date information. 

Is there a way to see pre-work deadlines along with all other deadlines together? If there is a pre-work assignment, where would we submit our assignment? 

You can use the “Activities” view to see all pre-work/post-work/formative deadlines for the next 60 days listed in one place.  Depending on the type of assignment, links may direct you to submit materials via CLE (e.g. pre-class quizzes or formative assessments). 

pre-work deadlines
Are assessment related items also included on the calendar? What are formative assessments?

Yes, all assessment-related items will be included on the calendar. This includes dates of summative assessments and deadlines for any formative assessments or pre-class quizzes (if applicable). The purpose of formative assessments is to help students prepare for the summative assessments. These assessments will have cases and questions similar to the summative assessments. Students are required to complete them before the deadline outside of class time. Formative deadlines will appear on your calendar and will have the specific due date/time listed in the title (e.g. in the Calendar view, a red box deadline will appear at the specific due date/time).

What views are helpful as I prepare for a summative?
  • Use the "All Weeks" option to view all sessions and deadlines in a list format.
  • Use the "My Materials" option to view your learning materials by course or use the search bar to find a specific learning material.
  • Use the filter options to filter your calendar by course or session type.
How can I access the announcements from Ilios?

When you click on any session on your calendar, you can access announcements by clicking on the “Announcements and Q/A Discussion Forum” link under “Course Learning Materials” on the righthand side of the page.

announcements CLE
What is the difference between Announcements and Q/A Forums?

Announcements cover official course updates from faculty and staff. Everyone is forced subscribed. Since you are subscribed, you will automatically receive any posts/replies via email. The Q/A Forum is a space for students to view answers to questions posted by faculty . Students can submit questions anonymously via QUILTy or post directly to the forum on CLE (not anonymous). You have the option to subscribe. If you choose to subscribe, you will automatically receive any posts/replies via email.

What is lecture capture? Can these captures be downloaded? What sessions are lecture captured?

Lecture capture is a video recording of a session which includes the presenter (via video camera), the presenter's voice, the computer screen, and any computer audio. (Please note: the audience is not recorded.) Lecture captures cannot be directly downloaded. They are only accessible through the link provided on the Ilios Calendar which can be accessed at any time.  Typically, large group sessions are lecture captured; small group sessions are not.

How can I sync the Ilios Calendar with the calendar on my phone?

Refer to the Ilios Calendar Course Syncing Guide posted under “Student Resources” for quick instructions on how to sync your calendar to your iOS or Android device. 

I am having issues syncing the Ilios Calendar to my device(s). Who can I contact for assistance?

If you are having issues with syncing your Ilios calendar, send the Student Help Desk a quick email at [email protected] or submit a help request

Is there an Ilios Calendar mobile app? How do I bookmark the Ilios Calendar on my mobile device?

No, there is not an Ilios Calendar mobile app. However, the Ilios Calendar is designed to be mobile-friendly.  You can create a bookmark on your mobile device (iOS or Android) and it will appear as an app thumbnail on your home screen. 

  • iPhone: Open the Ilios Calendar in Safari >> Select the Share icon >> Select Add to Home Screen >> Edit Shortcut Title >> Select Add
  • Android: Open the Ilios Calendar in Google Chrome >> Select the three-dot menu icon >> Select Add to Home Screen >> Edit Shortcut Title >> Select Add
Is there another way to use filters besides using it in the calendar view? How do I search for a specific session material without having to find and click on the session? 

You can filter your learning materials by accessing the “My Materials” view. You can choose to view learning materials from all courses or from a specific course and sort your learning materials by session, course, title (of the learning material),and date. There is also a search bar at the top of the ‘Materials” view where you can filter your learning materials using keywords.   

my materials buttton

my materials filter
Will the course materials of previous classes be available once the courses are finished? 

Yes, course materials of previous classes will be available once courses are finished. An easy way to access past session materials is via the “My Materials” view.

UCSF email accounts

How do I send and receive email from home? I set up my account but I cannot send or receive messages.

UCSF provides to you at no charge virtual private network (VPN) software which is required to view and send email from desktop applications such as Microsoft Outlook and Apple Mail. (VPN is not required to view or send email from properly configured tablet or mobile devices, nor is it required when using the online WebMail.)

To download and use the UCSF VPN software, log in to view VPN Pulse Secure Install (for Windows & Mac).

You must be logged into VPN for desktop email applications to be able to send and receive messages.

How to resolve the "Your sign in was blocked" error.

Most likely, you are signing into an app based mail system through an external connection. Activate the VPN (Pulse) to connect to Outlook and Apple Mail. You can also use your web browser to connect to your email without using the VPN. 

How to log into your email on desktop.

To log into your email via Windows Outlook desktop client, log into your account suing your credentials provided to you by the registrar. If prompted by the system, click yes to allow the organization to manage the device. 

On an Apple device, you can access your email either through Outlook directly or through Apple Mail. To access via Outlook, download and install Microsoft Outlook and sign in via your UCSF email and password provided by the Registrar. From here, click on "Start using Outlook." The system should automatically link to your UCSF email calendar and address book once you add your UCSF email.

To access your email via Apple mail, start by removing any other emails linked to your Apple Mail account. To add your UCSF email, click on the Apple Menu, then on System Preferences. From here, click on Internet accounts and then on the Exchange option. From here, you can name your account as well as use your UCSF email and login provided to you by the Registrar. If Verification fails, enter your UCSF email into both the email section and the username section. Once you have successfully signed in, you can select which applications you want to sync then click done.  

How to set up your email on a mobile system.

To set up your UCSF email on Android, start by accessing your phones settings. From here, open accounts and add new account. Select the Exchange option (on some phones it may be marked as Mail or Microsoft Exchange). From here, log into your email with your UCSF email and password. 

For iPhones, open settings and open accounts and passwords. From here, open Add Accounts and select the exchange option. From here, add your UCSF email and name it to help you remember the account on the description. Next, on the prompt, click on "Configure Manually" and enter your password. You will get an error message saying it could not verify the server. Click cancel and fill in the fields. Leave domain empty, put outlook.office365.com in the server name field, and add your email address into the username field. Finally, select which applications you want to link to your account and you are all set up!   

Are we missing a FAQ?

Contact us.