UCSF

FAQs

ExamSoft 

 

How do I change my ExamSoft password?

Visit the ExamSoft Login Page using Chrome or Firefox, then:

  1. Log in with your ExamSoft credentials.
  2. Select My Account from the menu where your name appears in upper right corner. A section in your account page permits you to change your password.
  3. Under New Password type your new password, then retype the same password under Verify Password.
  4. Click Update Information. Your password should now be successfully changed. If you need help with these steps, contact ExamSoft Support at [email protected] or 866-429-8889.
I can’t open my exam. I receive a corruption error when I try.

The exam file did not download correctly or has been otherwise corrupted.

Remove the corrupted exam: Examplify: Removing an Exam Download
Redownload the exam to see if that resolves the problem. If not, contact us.

When do I need to download my exam?
  • It is highly recommended that you download your actual exam file prior to the exam day to save yourself time. Remember you will only need a stable internet connection in order to download and upload the exam. An internet connection is not needed during the exam.
  • Students will receive an email notification with the exam password which will be sent out ~5 mins before the start of the exam.

It is suggested that antivirus software should be disabled before taking an exam. Does this include Symantec (SEP) software?
  • Symantec (SEP) should not be affected. The disabling anti-virus step is only applicable if your device is running any other anti-virus programs such as; Avast, AVG Antivirus, Bit Defender, McAfee Antivirus 2014-2016, Kaspersky Antivirus & Internet Security 2015-2016, Norton Antivirus, Sophos Antivirus, Trend Micro Anti-Virus Anti-Spyware, WebRoot Secure Anywhere Antivirus Protection 2015-2016, Windows Defender (Windows 10), Zone Alarm.
  • If you were able to complete the mock exam without being prompted to disable your anti-virus, this indicates that you have already met all your requirements and will not to take further action.

Ilios Calendar

My new classes for the quarter are appearing on Ilios but not on my synced calendar.

Occasionally you may need to resync your calendar with a new iCal link from Ilios:

  1. Log in to MyAccess.
  2. Visit curriculum.ucsf.edu and select the Calendar tab located near the top of the window.
  3. Ensure the toggle switch is set to My Schedule
  4. Select the RSS feed button:
    Ilios Link Button

    A calendar subscription link appears below the icon.
  5. Copy this link to set up a new subscription on your Outlook, Apple, or Google calendar.
What does the red exclamation point (!) mean next to a class entry?

There has been a recent update to the entry. Check the course entry to be sure you have the most current version of course documents like lecture slides or the class syllabus.

UCSF email accounts

How do I send and receive email from home? I set up my account but I cannot send or receive messages.

UCSF provides to you at no charge virtual private network (VPN) software which is required to view and send email from desktop applications such as Microsoft Outlook and Apple Mail. (VPN is not required to view or send email from properly configured tablet or mobile devices, nor is it required when using the online WebMail.)

To download and use the UCSF VPN software, log in to view VPN Pulse Secure Install (for Windows & Mac).

You must be logged into VPN for desktop email applications to be able to send and receive messages.

How to resolve the "Your sign in was blocked" error.

Most likely, you are signing into an app based mail system through an external connection. Activate the VPN (Pulse) to connect to Outlook and Apple Mail. You can also use your web browser to connect to your email without using the VPN. 

How to log into your email on desktop.

To log into your email via Windows Outlook desktop client, log into your account suing your credentials provided to you by the registrar. If prompted by the system, click yes to allow the organization to manage the device. 

On an Apple device, you can access your email either through Outlook directly or through Apple Mail. To access via Outlook, download and install Microsoft Outlook and sign in via your UCSF email and password provided by the Registrar. From here, click on "Start using Outlook." The system should automatically link to your UCSF email calendar and address book once you add your UCSF email.

To access your email via Apple mail, start by removing any other emails linked to your Apple Mail account. To add your UCSF email, click on the Apple Menu, then on System Preferences. From here, click on Internet accounts and then on the Exchange option. From here, you can name your account as well as use your UCSF email and login provided to you by the Registrar. If Verification fails, enter your UCSF email into both the email section and the username section. Once you have successfully signed in, you can select which applications you want to sync then click done.  

How to set up your email on a mobile system.

To set up your UCSF email on Android, start by accessing your phones settings. From here, open accounts and add new account. Select the Exchange option (on some phones it may be marked as Mail or Microsoft Exchange). From here, log into your email with your UCSF email and password. 

For iPhones, open settings and open accounts and passwords. From here, open Add Accounts and select the exchange option. From here, add your UCSF email and name it to help you remember the account on the description. Next, on the prompt, click on "Configure Manually" and enter your password. You will get an error message saying it could not verify the server. Click cancel and fill in the fields. Leave domain empty, put outlook.office365.com in the server name field, and add your email address into the username field. Finally, select which applications you want to link to your account and you are all set up!   

Are we missing a FAQ?

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