Upgrade to Windows 10

This guide describes for PharmD student pharmacists at UCSF how to upgrade to Microsoft Windows 10 from either Windows 7 or 8.1 while ensuring maximum compatibility with software required by UCSF and UCSF School of Pharmacy.

If you need help during your upgrade

Contact the IT Service Desk at 415-514-4100, available 24/7.

Jump below to

If you’re not a PharmD student pharmacist

This guide can be used by students in other schools at UCSF; just ignore the FastTest WebLock and ExamSoft sections if they do not apply to your school. As of August 2016, we are aware of only School of Dentistry and School of Pharmacy using FastTest WebLock and ExamSoft.

What you need

  • your MyAccess credentials

  • one to two hours to prepare for and perform the upgrade (or longer if you need to back up a lot of files)

  • one to eight hours while your computer encrypts; you may continue to use your computer normally during this time

  • a valid license for Windows 7 or 8

  • your computer plugged in to a reliable source of power

  • an internet connection

  • (optional) a USB flash drive that is 3 GB or larger for downloading Windows 10 installation files

Before you begin

  1. If your computer has already been encrypted with whole-disk encryption software, you’ll need to decrypt it before upgrading, then re-encrypt it after the upgrade.

  2. For 30 days after upgrading to Windows 10, you can revert to your previous version of Windows if needed.

  3. In rare cases this upgrade can render your computer inoperable, especially if you skip steps or do not follow them exactly. If you need help, contact the IT Service Desk at 415-514-4100, available 24/7.

  4. We strongly recommend that you create a computer backup:

    Reminder: As of June 2016, legally protected data at UCSF is permitted in external cloud services only in CrashPlan, Qualtrics and REDCap. Do not store these data in Box, Dropbox, OneDrive, iCloud, or any other cloud service. All these data must be stored using encryption.

    For example, to backup with an external hard drive, USB flash drive, or other media:

    1. Open the Start Menu and click Control Panel.
    2. Click Back up your computer and select Set up backup.
    3. Select your preferred backup destination.

    4. Click Next and select Let Windows Choose.
    5. Click Save settings and run backup to create a Windows Backup of personal files and settings.
  5. Check that your computer meets Windows 10 system requirements.

    1. Open the Start Menu and right-click Computer.
    2. Click Properties.
    3. Check:
      1. that your computer’s processor is 1 GHz or faster.
      2. that your computer has 2 GB or more of RAM.
      3. note whether your computer’s system type is 32-bit or 64-bit. You will need this info in later steps.
      4. that your computer has 16 GB or more of available disk space.


Decrypt then uninstall programs


  • If your computer has not been encrypted with any whole-disk software, skip to Perform the upgrade.
  • If your computer has already been encrypted with encryption software (e.g., UCSF-provided DDPE), a UCSF support engineer must assist with your computer’s decryption. Either:
  • If you aren’t sure if your computer is encrypted or unencrypted, get help from the IT Service Desk or the Tech Commons as described directly above.

Uninstall programs

If installed, uninstall the following programs:

  • IBM BigFix Client
  • Symantec Endpoint Protection (aka SEP)
  • Citrix Receiver
  • WebBlock


  1. Open the Start Menu and click Control Panel.
  2. Select Uninstall a program.
  3. Scroll through the list to find one of the above listed programs.
  4. Right-click the program and select Uninstall.
  5. Follow the onscreen directions to complete the uninstallation.
  6. If prompted to restart the computer, do so.
  7. Repeat these steps for each program.

Perform the upgrade

Download Windows 10

Choose any of the following options to download the Windows 10 installation files. We recommend Option 3 because it gives you a copy of Windows 10 that is separate from your computer; useful in case you later encounter a problem with Windows.

Option 1: Update to Windows 10 through Windows Updater

  1. Open the Start Menu and click Control Panel.
  2. Click System and Security and select Check for updates under Windows Update setting.
  3. Select the Windows 10 update option if available.

Option 2: Download the Windows 10 Upgrade Application

  1. Visit Download Windows 10.
  2. Click the Upgrade now button.
  3. Run the installer and follow onscreen directions.

Option 3: Download Windows 10 installation files onto a USB flash drive

  1. Visit Download Windows 10.
  2. Click Download tool now to download MediaCreationTool.exe.
  3. Insert a USB flash drive. The drive will be reformatted and any files on it will be erased.
  4. Run MediaCreationTool.exe and select Create installation media for another PC.
  5. Follow the onscreen directions and select USB flash drive as the destination.

With any of the three options you will be prompted to choose your edition and architecture. For Edition, choose Windows 10. For Architecture, choose either 32-bit or 64-bit based on your computer’s system type. (If unsure, select Both.)


Install Windows 10

This step should take about 10 to 20 minutes.

  1. Close all programs.
  2. Confirm that your computer is plugged into a reliable power source.
  3. Begin the setup installer.
  4. Select Install Now
  5. Select Upgrade: Install Windows and keep files, settings, and applications to upgrade the operating system while keeping all installed programs and files.
  6. Select the correct hard drive destination to install Windows 10.
  7. Installation will begin, and your computer will restart on its own. Interrupting this process could render your computer inoperable.
  8. When you see a screen with the Use Express settings button, select that button.
  9. When Windows asks you how to set up your PC, select Set this up as a new PC.
  10. Installation is complete when you log in to Windows.

Install required programs

Citrix Receiver (if required for APeX access)

  1. Visit Download Citrix Receiver.
  2. Click Download Receiver for Windows.
  3. Run the installer, then follow the onscreen directions to complete the installation.

FastTest WebLock

  1. Visit Install FastTest WebLock.
  2. Click the link to install WebLock, then follow the onscreen directions to complete the installation.


We want to confirm that your version of ExamSoft is current.

  1. Open the SofTest program and find its version number in the task bar.
  2. If the version number displayed is lower than v.11.0.4576.36199, request a background update by pressing and holding Ctrl+A+U, then releasing these keys.

Symantec Endpoint Protection (SEP)

  1. Visit UCSF Software:
    screenshot of software.ucsf.edu before logging in
  2. Log in with your MyAccess credentials.
  3. Click the SEP (Symantec Endpoint Protection) link then choose the 32-bit or 64-bit version of the installer based on your computer’s system type.
  4. Run the installer, then follow the onscreen directions to complete the installation.

Dell Data Protection Encryption (DDPE)

Follow the instructions at the Windows section of How to Encrypt Your Computer.

Using Windows 10

Reverting to Windows 7 or 8.1

An option to return to your previous Windows version is available for one month following your upgrade to Windows 10. If you wish to revert:

  1. Open the Start Menu and click Settings.
  2. Select Update & Security.
  3. In the section called Go back to Windows 7, click Get started and follow the onscreen directions.


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