Technology Requirements (2024-25)
Notice: PharmD students entering in Summer 2024 (and continuing students)
The technology requirements are updated for 2024-25.
Important Notices:
- DO NOT UPDATE your laptops to Windows 11 24H2 and macOS Sequoia, including any beta versions. These versions are not officially supported by UCSF IT nor Examplify.
- macOS Sonoma (14) is officially supported by UCSF IT (Mac Users: please upgrade to macOS 14.x if still using 12.x or older.)
If you have any specific questions on device specifications or purchases, please contact Conan MacDougall, PharmD, MAS ([email protected]).
Note: If you are a returning student in the Summer, Fall, Winter/Spring, you are required to complete a new tech check.
PharmD technology requirements extend and/or supersede campus requirements:
- All PharmD students are required to meet the UCSF campus Technology Requirements for Students.
- The requirements defined on this page are inclusive of campus requirements. Please use the information on this page.
Deadlines to complete requirements (subject to change*):
- Starting May 20, 2024: Technology Readiness Device Checks will be conducted remotely via Zoom to verify hardware specifications and installation of software. If you have issues with any software, assistance can be provided during your IT appointment time. Sign-up details will be sent to your UCSF email.
- July 19, 2024: Students are required to have a device that meets all requirements in order to be checked off as compliant.
- If you are in a special circumstance in which you are unable to purchase a device by this deadline and need extended time, please contact Conan MacDougall, PharmD, MAS ([email protected]).
Introduction
UCSF is a Bring Your Own Device (BYOD) campus and requires all students to own a personal device for UCSF-related activities. The purpose of these requirements is to ensure that devices meet or exceed a set of standards that will allow students to participate effectively in the UCSF curriculum. Technology will be an integral component of your UCSF education. Having adequate hardware is worth the investment--your focus should be on your education, not dealing with technical issues caused by dated or underpowered devices.
These requirements also ensure that incoming students have installed all security software required by the UCSF Minimum Security Standards. UCSF students have a legal and ethical responsibility to preserve and protect the privacy, confidentiality, and security of all confidential information, both patient and non-patient related. Security regulations are dictated by the Federal Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), other Federal and California privacy laws, as well as UCOP and UCSF Policies, and Medical Center Administrative Policies and Procedures.
Sections
- Laptop requirements
- Software requirements
- Set up UCSF email
- Internet requirement
- iPad and keyboard (optional)
1. Laptop requirements
You must own a laptop computer that meets the following minimum specifications. If something is not listed as required, we offer no specific recommendations and suggest that you make purchase decisions based on your budget, features, and preference for Mac or PC.
Looking to purchase a new device? |
Based on your budget, consider the recommendations below that meet all requirements. MacBooks (useApple model comparison tool)
PC
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Recommended (for optimal performance) | Minimum | ||
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Description | This configuration will likely provide adequate performance for 3 to 4 years. | This laptop will likely not provide adequate performance through the end of your program. | |
Purchase Date | Purchased within the past 3 years (recommended). Earlier computer models are acceptable IF all MINIMUM requirements below are met. | ||
Operating System |
Mac: macOS Sonoma 14.x (please upgrade to macOS 14.x if still using 12.x or older)
Windows: Windows 10 or 11 (Pro, Education, or Enterprise)
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Processor |
Mac:
Windows:
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Older Windows or Mac models: Intel Core i5 dual-core processor or above (9th gen+) |
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Memory (RAM) | 16 GB or more | 8 GB | |
Solid State Drive (SSD) | 512 GB or more | 256 GB | |
Webcam | Must have functioning webcam either built-in to laptop or external | ||
Earbuds/Headphones | Must have earbuds/headphones and microphone. Can be USB, 3.5mm jack, or wireless/bluetooth depending on computer configuration. | ||
Warranty | 1-3 years parts and labor with on-site or in-store support. | No specific requirement. | |
Restrictions |
No ultra-low-power or budget-class processors
No tablets or Chromebooks can substitute your laptop An iPad or Android Tablet alone does not meet our requirements; the use of a tablet as a companion device is acceptable. The use of Chromebooks at UCSF raises significant security concerns; if you have one, we recommend that you do not use it for anything involving UCSF business, research, or studies. |
Important information for international students
UCSF highly recommends that international students wait until arriving in the United States before purchasing hardware and software. There are several important reasons based on prior experience, including:
- Newer hardware is more readily available in the United States.
- Costs are typically lower.
- Warranty may not cover service in the United States.
- Certain software does not work with foreign versions of operating systems.
Always wait to upgrade to new major versions of operating systems
UCSF has many computer systems, and it's impossible for all of UCSF systems to be compatible with new major versions of operating systems on the day they become available. Consequently, we strongly discourage you from upgrading your OS to an unapproved system until our office has sent an all-clear message to students.2. Software requirements
You must have the following software installed on your computer. You may be prevented from connecting to the UCSF network without having all the required security software installed.
Laptop
# | Software | Description | Mac | PC | |
---|---|---|---|---|---|
1 |
Device Encryption (Jamf Pro or DEE) |
UCSF requires the use of the following file-based encryption applications that prevent unauthorized persons from accessing legally protected information. IMPORTANT: If you are unable or unsure about how to complete these steps, please wait until your appointment and let the technician assist you with the process. |
Go to File Encryption Please read and follow the instructions before installing or you may encounter issues. Download and install "Mac Encryption - MacOS". Login with your MyAccess credentials. |
Go to File Encryption Please read and follow the instructions before installing or you may encounter issues. Download and install "Dell Encryption Enterprise BitLocker Manager 11.7.1.2 - Windows (64bit)". Login with your MyAccess credentials. Do not use DDPE as it has compatibility issues with some versions of Windows. |
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2 |
BigFix |
BigFix is used for inventory, software and patch management. | BigFix is already included with the Device Encryption installers above. Do NOT download this separately. | ||
3 |
Examplify (current version 3.5.2) |
You will use Examplify to take your computer-based assessments. Your personal login information for Examplify will be emailed to you during Orientation. More details will be provided during that time. |
Download and install Examplify Mac OS X Installer (3.5.2)
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Download and install Examplify Windows Installer (3.5.2) | |
4 |
Zoom |
Video conferencing | |||
5 | Office 365 ProPlus |
UCSF provides Office 365 ProPlus for Mac and PC users which includes desktop versions of Outlook, Word, Excel, PowerPoint, OneNote, Publisher (PC only), and Access (PC only). You can install Office on up to 5 PCs or Macs, 5 tablets, and 5 smartphones. Log in to it.ucsf.edu for more info: Office 365. |
Go to Productivity Suite Download and install “Microsoft Office 365 - Mac OS X” |
Go to Productivity Suite Download and install "Microsoft Office 365 - Windows" --> “UCSF-Office365-Windows.EXE” |
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6 |
Web browsers (Google Chrome & Firefox) |
Some of our required software or websites may be incompatible with your preferred web browser. If this happens, you will need to use an alternative browser to access that particular resource. We encourage you to become comfortable using more than one browser. | Download and Install Chrome and Firefox | ||
7 |
Pulse Secure (VPN) |
Pulse Secure is Virtual Private Network (VPN) client. When off campus, Pulse Secure connects your computer to the UCSF network in order to protect the transfer of all data. VPN connection is required for access to certain library resources and needed to send or receive your UCSF email when using desktop applications such as Outlook and Apple Mail. |
Go to VPN (Virtual Private Network) Download and install "VPN - Dual Authentication - Mac OS X" |
Go to VPN (Virtual Private Network) Download and install "Pulse Secure - Dual Authentication - Windows" |
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8 | CipherCloud | CipherCloud scans UCSF Box and automatically encrypts all file formats that contain matches to UCSF PHI. You will know a file is encrypted when it is renamed with a .ccsecure extension. The CipherCloud agent is required to open these encrypted files. |
Go to Other Software Download and install "CipherCloud for Box and OneDrive - Mac OS X" |
Go to Other Software Download and install "CipherCloud for Box and OneDrive - Windows" |
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9 |
VLC Media Player |
VLC is a media player that enables you to view and listen to a variety of media files. |
Go to VLC Download and install "VLC Mac OS" |
Go to VLC Download and install "VLC Windows" |
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10 | Citrix Workspace | Citrix is used to access our electronic medical record system called APeX. |
Go to Citrix Workspace App (Mac) Download and install "Citrix Workspace app 2402 for Mac" Or, for Macs with Apple Silicon chips, "Citrix Workspace app 2402 for Mac (Apple Silicon)" |
Go to Citrix Workspace App (Windows) Download and install "Citrix Workspace app 2403 for Windows" |
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11 | ForeScout SecureConnector |
ForeScout SecureConnector is a Network Access Control (NAC) agent used to determine if your system meets the minimum security requirements before connecting your device to the network. |
Go to NAC (Network Access Control) Download and install "ForeScout SecureConnector - Mac OS X" Do NOT select the dissolvable version. |
Go to NAC (Network Access Control) Download and install "ForeScout SecureConnector - Windows 32-bit/64-bit" Do NOT select the dissolvable version. |
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12 |
Symantec Endpoint Protection (SEP) |
SEP includes anti-virus, anti-malware, host intrusion prevention system, and client firewall Note: If your computer already has an existing antivirus system installed, you do not need to download SEP. |
Go to Endpoint Protection Download and install "SEP - macOS 11.x - 14.x" |
Go to Endpoint Protection Download and install "SEP - Windows (64bit)" |
Mobile Device
# | Software | Description | iOS | Android |
---|---|---|---|---|
1 |
Duo Mobile |
UCSF requires the use of Duo Security, a two-factor authentication platform for all faculty, staff, and students when logging into certain online applications and systems including VPN, Outlook Web, Keeper, and Apex. Two-factor authentication provides an extra layer of security by requiring a user to log in with a username/password combo plus a second method of verifying the user's identity. The second method is something the user has physical access to, like a cell phone or tablet. This ensures that even if a hacker manages to obtain a user's login credentials, the information is useless without access to the user's secondary device. |
Go to Apple Store and download “Duo Mobile” |
Go to Google Play and download “Duo Mobile” |
3. Set up UCSF email
Before arriving at campus, you must be able to send/receive messages from your UCSF Email. Use of this email account is required for all communications involving UCSF business, research, and studies. You are expected to check this account periodically to stay apprised of all program and campus messages. In addition to being able to send/receive messages, you are required to enroll in the UCSF Password Management Tool and change your original password that was distributed by the Registrar. Please see First Time Login instructions on theStudent Accounts.
Your use of UCSF Email is governed by the University of California Electronic Communications Policy. Additionally:
- The use ofthird-party email systems is not approved by UCSF. This includes the forwarding of email to an outside services (e.g. Gmail and Yahoo).
- Do not share your own or other people's email account or password.
- Don’t share our mailing list email addresses with people who are not affiliated with UCSF.
- Do not use your email account for unlawful activities, commercial purposes, personal financial gain, chain letters, unsolicited marketing, or letter bombs.
- When you send a confidential email, useSecure Email. Regular email is not encrypted by default.
4. Internet requirement
You are required to have a home internet connection. Your connection speeds must be sufficient for high quality group video calling on Zoom and viewing videos on Mediasite: Dedicated (not shared throughout a household).
A minimum of 5 Mbps download and 1.5 Mbps upload is highly recommended.
If internet service is included with your student housing, this meets your internet requirement. All other students are responsible for selecting an Internet Service Provider (ISP) and purchasing service. You are responsible for the cost of this service, which averages about $60 per month. The largest providers in San Francisco are Sonic, AT&T, and Comcast XFINITY. Availability, speed, and pricing can vary depending on where you live and level of service you prefer.
If you’re not in campus housing and you’re using wireless at home, you must configure your wireless network with WPA encryption to comply with UCSF policy. If you’re uncertain about how to do this or how to confirm it, contact your internet service provider or the vendor of your wireless access point.
5. iPad and keyboard (optional)
A. iPad or equivalent tablet (optional)
We offer no other recommendation from this list and suggest that you make purchase decisions based on your budget, features, and preferences. If you plan on using your iPad/tablet as a companion device for taking notes, you may want to consider getting an iPad/tablet with a larger screen. Many students opt for an iPad with note-taking capabilities.
Current iOS: 17
The following are current iPads models:(use Apple iPad comparison tool)
- iPad Pro 13-in (M4)
- iPad Pro 11-in (m4)
- iPad Air 13-in (M2)
- iPad Air 11-in (M2)
- iPad (10th generation)
- iPad mini (6th generation)
B. Note-Taking Apps (optional)
Students find it useful to download lecture slides onto these apps to annotate:
- Notability (Free or Annual subscription)
- Goodnotes (Free or Annual subscription)
C. iPad keyboard (optional)
There are a large variety of keyboard manufacturers and designs; we offer no specific recommendation and suggest that you make purchase decisions based on your budget, features, and preferences.
D. Apple pencil (optional)
If you want the ability to use an Apple Pencil to annotate for note-taking, please check the Apple website to find an Apple Pencil compatible with your iPad.
Archive
Technology requirements for student pharmacists entering in: